FAQ

  1. Are there any limitations to the trial version that will be removed when i register?
  2. TinCam won't accept my registration key?
  3. Cameras and videodevices
    1. Will TinCam work with my camera?
    2. Does TinCam support network cameras?
    3. Does TinCam support multiple cameras?
  4. Payment and registration
    1. Can you accept PayPal payments?
    2. Can I mail the money or a check directly to you?
  5. Video streaming
    1. I have problems setting up video streaming?
    2. Why is there a delay when viewing the video stream?




Are there any limitations to the trial version that will be removed when i register?

No. TinCam is fully functional for evaluation for 30 days.


TinCam won't accept my registration key?

Please check that:
  1. You copy and paste the entire key, and don't get any extra spaces or line breaks along when copying.
  2. You are trying to register the correct version of TinCam. Not all keys work with alle versions of TinCam. You can get a key for the version you need from the registration keys page.



Cameras and videodevices

Will TinCam work with my camera?

TinCam will work with any webcam or video capture card that has WDM compatible drivers. This is the vast majority of new cards and webcams.


Does TinCam support network cameras?

TinCam will not work with network cameras.


Does TinCam support multiple cameras?

Yes, TinCam does not have an upper limit to the number of devices it can use, but you will be limited by a number of other factors:

  • Your USB controller. Webcams uses a lot of bandwith on the USB controller, so one USB controller will only be able to handle 1 or 2 webcams. So an USB hub with 5 cameras one will not work.

    To get around this problem, try to move your webcams to different USB ports on your computer. Your computer might have more than one usb controller. You can also install a USB expansion card, and move some of your cameras to that.
  • Running multiple video devices will require more system ressources. So the devices your want to use, the faster your computer has to be. Using motion detection requires even more system ressources, so this will make the problem worse.
  • Two identical webcams might appear as one to the system, because you only can install one driver. This might not be the case for all brands, but beware of the problem before you go out and spend a fortune on identical webcams.



Payment and registration

Can you accept PayPal payments?

Yes. SWReg will handle PayPal payments. When you purchase you will have a list of payment methods, one of them being PayPal. PayPal payment will cost an additional $3 manual processing fee.


Can I mail the money or a check directly to you?

No, all payments must go through SWReg. You can, however, chose to mail a check to SWReg during the online order process. This will cost an additional US $3.00.




Video streaming

I have problems setting up video streaming?

Setting up videostreaming can be tricky. Please read the relevant section in help. It describes the problems you can encounter and how to solve them:
DotHelp: Video Streaming.


Why is there a delay when viewing the video stream?

Windows Media Player will buffer 5-10 seconds of video to maintain a steady video stream. You can't do anything to change this in TinCam, but you can change the buffer settings in Mediaplayer.